When you buy something from us, we hope you love it. However, should you change your mind, you have up to 30 days from the date on the dispatch note to return unopened full-price items and sale items to us for a refund or exchange.
Once you have notified us by email or telephone and have had confirmation we are happy to receive the item or items you wish to return :
- For Returns; please post the item or items to Pure Cariad, Oakwood, Foxbury Lane, PO10 8RJ. You, the customer, are responsible for the cost of all packaging and post costs or
- For Exchanges, please contact us nic@purecariad.co.uk. Please note that exchanges may only be made up to 30 days post the date on the dispatch note.Our standard right of return or exchange is also subject to the following conditions:
- Unless an item is faulty or where you are exercising your right to cancel your contract, unwanted items need to be returned in a re-saleable condition. With that in mind, please keep all original packaging and return the items undamaged.
Deliveries
We aim to dispatch all orders placed via our website within 3 working days.
- We deliver to the UK mainland. Should you wish for an order to be delivered elsewhere please email us for a quote on postage.
- Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.
- During extremely busy periods: Valentines, Christmas etc., we may need to slightly extend our delivery window. This will be by exception only. Please reach out to customer service if you have any questions or concerns regarding your order.
- Please be aware that customers are responsible for payment of any local customs duties.
- Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.